Privacy
Policy
At Plett Artisan Market (PAM), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and purchase our products.
Be accessing our site or placing an order, you agree to the practices described below.
Information We Collect
When you visit or make a purchase from our site, we may collect the following personal information:
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Full Name
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Billing and delivery address
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Contact details (securely processed via third-party payment providers)
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Order history and preferences
We do not store or have access to your full credit/debit card details. Payments are processed securely through trusted platforms (such as Capitec's merchant services, PayFast, and PayPal if activated).
How We Use Your Information
We use your personal information to:
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Process and deliver your orders
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Communicate with you about your purchases
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Provide updates on order status or marketplace drops (if you sign up for notifications)
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Improve our website and customer experience
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Comply with legal or regulatory abligations
Sharing Your Information
We respect your privacy and do not sell or rent your personal data.
We only share information with:
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Courier services (e.g, Pudo) for delivery purposes
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Payment processors (e.g, Capitec merchant services, PayFast, PayPal) to handle secure transactions
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Legal authorities if required by law
All third-party service providers are required to keep your information secure and use it only for the purposes of fulfilling your order.
Data Security
We take appropriate steps to protect your personal information from unauthorized access, loss, or misuse. However, no system is 100% secure, and by using our site, you acknowledge this risk.
All payment transactions are encrypted and processed through secure payment gateways.
Your Rights
Under POPIA (South Africa's data protection law), you have the right to:
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Request access to the personal information we hold about you
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Ask for corrections to inaccurate or outdated information
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Request deletion of your personal information (where legally possible)
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Opt out of receiving marketing or drop notifications at any time
Cookies & Tracking
Our website may use cookies to improve your browsing experience (e.g, remembering your cart, login details, or preferences). You can disable cookies in your browser settings, but this may affect site functionality.
Children's Privacy
Our website is not intended for use by children under 18 without parental supervision.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Plettenberg Bay,
South Africa